Privacy Policy
Your trust is our ultimate luxury. Here is how we safeguard your personal information and privacy.
Our Privacy Pledge to You
FUZCENT will never sell or rent your personal data to third parties. We only collect the necessary information required to process your orders, provide prompt customer care, and protect our store against malicious automated activity.
1. Overview & Scope
This Privacy Policy explains how FUZCENT("we," "us," or "our") collects, utilizes, stores, and protects your personal information when you visit our website, place orders for fragrances and diffusers, or interact with our customer support channels.
By browsing our catalog, creating an account, or purchasing items from FUZCENT, you acknowledge and agree to the practices outlined in this policy.
2. Information We Collect
We collect information directly from you when you provide it, as well as automatically when you navigate our site:
badgeInformation You Provide
- Full Name and contact details
- Email address and phone number
- Shipping & delivery destination
- Account password (cryptographically hashed)
- Customer support messages & order notes
devicesAutomated & Technical Data
- IP address and approximate geographic region
- Browser type, device model, and OS
- Pages visited, session duration, and cart items
- Anti-bot security challenges and timestamp tokens
3. Payment Card Security & Compliance
We do not store your full debit or credit card numbers, CVVs, or cardholder pins on our servers. All monetary transactions are processed directly through certified Level 1 PCI-DSS compliant payment processors (such as Paystack, Flutterwave, and major payment rails) protected by end-to-end 256-bit SSL encryption.
4. How We Use Your Information
Order Fulfillment: Processing your items, generating tracking numbers, dispatching shipments, and sending receipt notifications.
Customer Support: Responding to inquiries, resolving order questions, and maintaining ticket history in our customer care inbox.
Security & Fraud Protection: Defending our checkout and forms against bots, credential abuse, and unauthorized activities.
Tailored Experience: Powering the Scent Finder quiz and remembering your wishlist and shopping bag contents.
5. Cookies & Local Storage
We use necessary session cookies and browser storage to keep you securely signed in, preserve your cart and wishlist across sessions, and enable anti-bot protections. You may adjust your browser settings to decline cookies, though certain shopping features may not function optimally as a result.
6. Your Data Rights & Choices
Depending on your jurisdiction, you are entitled to:
- Access and receive a copy of your personal data held by us.
- Request correction or updating of any inaccurate information.
- Request erasure of your account and personal details, subject to legal recordkeeping requirements.
- Opt out of marketing newsletters at any time using the unsubscribe link.
7. Contacting Our Privacy Team
If you have questions or concerns regarding our privacy practices, or wish to exercise your rights, please reach out to us: